Need serious help :( - Guild Wars Forums

Guildwarsman · Jan 22, 2011, 08:19 PM // 20:19

hi everyone,

I just played GW for the last time like 2 years ago. And today I download it and put my account name and everything, but then I see that there is a security question about your charachters name. I know my account name and password but I can't remember my charachter names

. And my e-mail (account name) dont work so I cant have a reset password.

Can anybody help me out, please?

Lord Of Blame · Jan 22, 2011, 08:57 PM // 20:57

I recently had the same issue with my second account. I sent ncsoft support an email for assistance. It took about two days of answering their questions and providing them info (account keys, etc), but they did help me out.

Send an email with you problem details to

[email protected]

RedDog91 · Jan 22, 2011, 08:58 PM // 20:58

Well, no one here can help you other than telling you what you should know already.

Look to see if you have any old screenshots. You may find the name to a character on your account. (located in folder: Documents/Guild Wars/Screens)

If not, you have to contact NC Soft support and give them as much proof as you can that the account is your's. (access keys are the best proof)
However, since you can't access the email account, there's a good chance they won't believe you cuz you can no longer send them emails from that account.

Guildwarsman · Jan 22, 2011, 09:48 PM // 21:48

Quote:

Originally Posted by RedDog91

Well, no one here can help you other than telling you what you should know already.

Look to see if you have any old screenshots. You may find the name to a character on your account. (located in folder: Documents/Guild Wars/Screens)

If not, you have to contact NC Soft support and give them as much proof as you can that the account is your's. (access keys are the best proof)
However, since you can't access the email account, there's a good chance they won't believe you cuz you can no longer send them emails from that account.

aw well I've just sent an e-mail and gave all the info even my activation code from 2 years ago :P.

Quote:

Originally Posted by Lord Of Blame

I recently had the same issue with my second account. I sent ncsoft support an email for assistance. It took about two days of answering their questions and providing them info (account keys, etc), but they did help me out.

Send an email with you problem details to

[email protected]

well thank you, I have just sent an e-mail

Kamatsu · Jan 22, 2011, 10:00 PM // 22:00

As your question has been answered and you've been pointed towards the help you'll need for this..

Also, in future you can also go to Guild Wars Support Page for access to support as well.

Thread Closed.

Jan 22, 2011, 08:19 PM // 20:19	#1
Guildwarsman Pre-Searing Cadet Join Date: Jan 2011 Profession: Me/	Need serious help :( hi everyone, I just played GW for the last time like 2 years ago. And today I download it and put my account name and everything, but then I see that there is a security question about your charachters name. I know my account name and password but I can't remember my charachter names . And my e-mail (account name) dont work so I cant have a reset password. Can anybody help me out, please?

Jan 22, 2011, 10:00 PM // 22:00	#5
Kamatsu Moderator Join Date: May 2005 Location: Australia	As your question has been answered and you've been pointed towards the help you'll need for this.. Also, in future you can also go to Guild Wars Support Page for access to support as well. Thread Closed. __________________ Have a moderation related issue or just want to chat? Send me a PM

Jan 22, 2011, 08:57 PM // 20:57	#2
Lord Of Blame Wilds Pathfinder Join Date: Aug 2008 Location: USA Guild: Marked Souls [MkS] Profession: E/N	I recently had the same issue with my second account. I sent ncsoft support an email for assistance. It took about two days of answering their questions and providing them info (account keys, etc), but they did help me out. Send an email with you problem details to [email protected]

Jan 22, 2011, 08:58 PM // 20:58	#3
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	Well, no one here can help you other than telling you what you should know already. Look to see if you have any old screenshots. You may find the name to a character on your account. (located in folder: Documents/Guild Wars/Screens) If not, you have to contact NC Soft support and give them as much proof as you can that the account is your's. (access keys are the best proof) However, since you can't access the email account, there's a good chance they won't believe you cuz you can no longer send them emails from that account.